Privacy policy

Who we are

Algoace operates the website at algoace.com. We are a software and AI studio with offices in Sharjah, UAE (Business Centre, Sharjah Publishing City Free Zone) and Karachi, Pakistan (3-C, Kh-e-Abbasi, Phase 7, DHA).

For privacy requests, email info@algoace.com. Replies within one hour in business hours, twelve outside.

This policy covers personal data collected through the marketing site: contact and booking forms, the app growth diagnostic, campaign and careers enquiries, cookies and similar technologies, and related confirmation email. Client product data on engagements is handled under the engagement contract and the practices described on /trust.

What we collect and why

When you contact us or book a call (brief, booking, diagnostic, campaign or careers forms), we typically collect name, work email, and optionally phone, company, country, timezone, website or LinkedIn; qualification details you choose to share; how you heard about us; the page you came from; device type; and a visitor ID for attribution. We also record consent choices (analytics, ads, marketing email) and, where relevant, your region for consent rules.

When you book a scoping call, Calendly also processes the details needed to schedule the meeting. Automatically, we may collect IP address, user agent, and page context with form submissions, and cookie or similar data as described on /cookies.

We use this data to reply to enquiries, run scoping calls, send confirmation and follow-up email, measure and improve the site, and — only where you opt in — send marketing email. SMS about a diagnostic score is used only if you explicitly agree on that form. We do not sell personal data.

Lawful bases

Where GDPR, UK GDPR or similar rules apply, we rely on: contract or steps before a contract (responding to briefs, bookings and diagnostics); legitimate interests (operating and securing the site, basic attribution for enquiries, improving our services); consent (non-essential cookies, advertising tags, and marketing email or SMS where offered); and legal obligation where we must keep records.

Where UAE PDPL or Pakistani data-protection rules apply, we process data for the purposes above in line with those laws and any required notices or consents.

Who we share it with

We share personal data only with processors who help us run the site and handle leads, under contracts that limit their use of the data: - CRM (inbound webhook) - Calendly - Resend or equivalent transactional email - CookieYes - Google Analytics and Ads via GTM - Meta - LinkedIn Insight Tag - Microsoft Clarity - Vercel hosting - Cloudflare Turnstile where used on forms

We may also disclose data if required by law, or to protect our rights, safety or property. See also /trust and /cookies.

International transfers

We operate from the UAE and Pakistan. Processors may store or access data in the United States, the EU, the UAE, Pakistan or other regions named in their DPAs. Where GDPR or UK GDPR applies to a transfer outside an adequate country, we use appropriate safeguards such as standard contractual clauses with the processor. Where UAE PDPL applies, we follow the transfer rules that apply to that processing.

Retention

Website leads and booking records in our CRM are kept while we are in active conversation, then for a limited period for follow-up and audit unless a longer period is required by law or a live engagement. Transactional email logs are kept as needed to deliver and troubleshoot messages. Cookie and consent records follow the durations on /cookies. Client delivery data lives in your accounts under the engagement contract.

Your rights

Depending on where you live and which law applies (including GDPR, UK GDPR and UAE PDPL), you may have the right to access, rectify, erase, restrict or object to processing; data portability where applicable; withdraw consent at any time; and lodge a complaint with a supervisory authority.

To exercise these rights, email info@algoace.com with the subject line "Privacy request". Tell us which right you want to use and enough detail for us to find your record (usually the email address you used on a form). We may need to verify your identity before we act.

Change cookie preferences via /cookies. Opt out of marketing email in those messages or by emailing us. For SMS where you opted in, reply STOP.

How to contact us

Privacy and data-protection requests: info@algoace.com. Subject line: "Privacy".

Sharjah: Business Centre, Sharjah Publishing City Free Zone, UAE. Karachi: 3-C, Kh-e-Abbasi, Phase 7, DHA, Karachi, Pakistan.

Changes

We may update this policy when our practices, processors or the law change. The updated version will be posted on this page with a revised last-reviewed date. Material changes that affect how we use data you already gave us will be highlighted on the site or by email where appropriate.

Last reviewed

15 October 2026